We've got A's for your Q's

How do I access my course?

You can access all your courses by logging into your learning platform here. When you log in, you’ll be taken to your personalized dashboard home and all your courses on the right top. If you do not see your course, reach out to the Onsite team at support@onsiteworkshops.com. 

How do I navigate the learning platform?

We’ve created a short video with a thorough explanation of the platform here.

How long will I have the course?

You’ll have access to the course within your learning platform for the lifetime of the product.

How do I reset my password?

If you need to reset your password, you can do so by clicking “forgot password” on the learning platform log-in page here. If you are having trouble, reach out to support@onsiteworkshops.com and the team can manually reset your password.

For more information about managing your password, this article outlines more details.

Is my course a replacement for therapy?

Onsite’s courses are not intended to provide therapy or be a replacement for any therapeutic involvement of a participant in the course. While the guide providing instruction is a licensed therapist in their respective state, they are not providing therapy in this course. By registering for an Onsite course, you are agreeing that no therapist/client relationship is being formed between you and the guide providing instruction in the class or between you and Onsite.

What is the Onsite Community and how do I access it?

The Onsite Community is an interactive place to connect with like-minded individuals on their own emotional wellness journey. When added to any of our courses, you receive access to the Onsite Community. You can log-in from your learning platform dashboard, or at www.onsiteworkshops.com/mycommunity

Inside the community, you’ll find spaces to dive deeper into your course, engage with the Onsite team, and access exclusive events and resources.

What if I have questions?

If you have any questions about your course access, functionality, the Onsite Community, etc., you can reach out to the Onsite team at support@onsiteworkshops.com.  

Where can I find additional emotional and mental health support?

If you need immediate or crisis support, we’ve compiled a list of resources here.

Will I be in contact one on one with the Onsite team?

While you will not be in direct contact with members of Onsite's Clinical Team, you can interact with other participants and Onsite team members who moderate and interact within the Onsite Community.

Can I access my courses on my phone?

You can access your course on your phone through the Go.Learn app found in the Google Play Store or Apple App Store.

Once within the app, you’ll need the URL for the Onsite Learning Environment. https://onsite.docebosaas.com

You’ll then be prompted to log in with the credentials you’ve set up.